Policies

Shipping

Standard shipping charges will be free on shipments made within the continental United States.  Any special shipping requirements, expedited or non-standard service, or international shipping charges will be added to the cost of the product or can be shipped on a collect basis to the customer where available.

Goods Damaged During Shipment

Claims must be filed within three days with us to receive a credit for goods damaged in shipment!  Please open and inspect each item for concealed damage from shipping.  The carrier only gives us three days to notify them of concealed damage, after three days the claim is denied!  Please understand that we are not responsible for damages caused by the carrier.  It is your responsibility to inspect the item when it is received.  If there is concealed damage found after the carrier has left, you must notify us immediately so we can get the claim started before their deadline of three days.  If the package comes in with obvious damage, you must file a claim with the driver on the spot and follow the procedure he tells you to.

Return Policy

There will be a 30% fee for returning any custom made order.  Please take the time to get every detail of your order correct before submitting.  All custom cushion orders must be faxed, emailed, or given in person.  Custom cushion orders will not be taken over the telephone in order to avoid any mistakes due to miscommunication.